Refund policy

Returns & Exchanges – Baudin Parfum

At Baudin Parfum, we are committed to providing high-quality inspired fragrances and excellent customer service. We understand that sometimes a fragrance may not meet your expectations or may need to be returned or exchanged.

1. Order Processing

Orders are normally processed within 2–3 business days (48–72 hours) after the order is successfully placed and payment is confirmed.

Once an order has been processed and shipped, it can no longer be canceled and must follow our standard return process.

2. Order Cancellations

Customers may request to cancel an order within 24 hours after placing the order, provided that the order has not yet been shipped.

To request a cancellation, please contact our customer support team as soon as possible and provide your order number.

If the cancellation request is submitted within the 24-hour cancellation period and the order has not yet been shipped, we will cancel the order and issue a refund to the original payment method.

If the order has already been shipped, cancellation is no longer possible. The customer may request a return after receiving the order in accordance with this Returns & Exchanges Policy.

3. General Returns & Exchanges

If you are not completely satisfied with your purchase, you have 30 days from the date of delivery to request a return or exchange.

After this period, we unfortunately cannot accept your return or exchange request.

To be eligible for a return or exchange, the fragrance must be returned in its original condition, unused, unopened, and with all original packaging, seals, labels, and protective materials intact.

For hygiene, safety, and product integrity reasons, fragrances that have been opened, used, sprayed, altered, or otherwise show signs of use may not be eligible for return or exchange, except where the product is defective, damaged, or incorrect.

4. Return & Exchange Process

To initiate a return or exchange:

Contact our customer support team at baudinparfum@gmail.com with your order number, the fragrance(s) you wish to return or exchange, and the reason for your request.
Our customer support team will review your request and provide the necessary return instructions.
Carefully pack the fragrance in its original condition and packaging and include the invoice or another document showing your order number.
Ship the product to our return address according to the instructions provided by our support team.
Once the returned product is received, our team will inspect it. If it meets our return conditions, we will proceed with the applicable refund or exchange.

Return Address

STAYVI GROUP GLOBAL LIMITED – Baudin Parfum Returns
UNIT 903A, 9/F., CAMERON COMM CENTRE
458-468 HENNESSY ROAD
CAUSEWAY BAY, HONG KONG

Customers should contact our support team before sending a return so that the return can be properly identified and processed.

5. Return Shipping Costs

If a return is initiated due to the customer's decision, including reasons such as a change of mind, ordering the wrong fragrance, selecting the wrong product, or no longer wanting the product, the customer is responsible for the return shipping costs.

The exact return shipping fee will depend on the shipping or courier company selected by the customer.

If the return is caused by an error on our part, including receiving an incorrect fragrance or a product that arrived damaged or defective, Baudin Parfum will be responsible for the applicable return shipping costs. The customer will not be required to bear the return shipping fee in these circumstances.

6. Defective, Damaged or Incorrect Products

If you receive a fragrance that is defective, damaged upon arrival, leaking, or different from the product you ordered, please contact us as soon as possible.

Please provide your order number and, when applicable, photos or other information showing the issue so that our team can review your request.

For confirmed defective, damaged, or incorrect products caused by us, we will cover the applicable return shipping costs and arrange a replacement or full refund.

7. Refunds

Once we receive and inspect the returned product, we will notify you regarding the status of your refund.

Approved refunds are processed within 2 business days after the returned product has been received and inspected.

Refunds will be issued to the original payment method used for the purchase.

Depending on your bank, card issuer, or payment provider, additional time may be required for the refunded amount to appear in your account.

Original shipping costs are non-refundable when the return is initiated for reasons attributable to the customer.

If the return is due to a defective, damaged, or incorrect product caused by us, the customer will not be responsible for the applicable return shipping costs.

8. Contact Us

If you have any questions regarding our Returns & Exchanges Policy, order cancellation, or need assistance with a return or exchange, please contact us:

STAYVI GROUP GLOBAL LIMITED
Baudin Parfum Customer Support

Email: baudinparfum@gmail.com
Phone: +1 646 777 8245
Website: Baudinparfum.com

Address:
UNIT 903A, 9/F., CAMERON COMM CENTRE
458-468 HENNESSY ROAD
CAUSEWAY BAY, HONG KONG